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Operations

Manufacturing	Engineering	Facilities
Yield	Quality	Energy consumption
Scrap and Rework	Productivity	Employee satisfaction
Cycle Time	Time-to-Market	Occupancy cost
Downtime	Employee Engagement	Planned maintenance percentage
Overall Equipment Effectiveness	R&D Spend	Emergency response time

Operations

Health and Safety	Procurement	Project Management
Hazard Identification and Correction	Cost Savings	Project team productivity
Safety Training Completion	Savings from Sustainability	Earned value
Safety Walkthrough Completion	Purchase Order Accuracy	Project budget utilization
Recordable Incident Rate	Purchase Order Accuracy	Customer satisfaction
Emergency Response	Contract Compliance	Time to market
Worker’s Compensation Claims	Inventory Turnover	Schedule variance
Near Miss Reporting Rate	Spend Under Management	Project success rate
Safety Culture Survey Results	Supplier Performance	Scope creep
Lost Time Incident Rate	Payment Cycle Time	Cost variance
Compliance with Safety Regulations	Purchase Order Cycle Time

Operations

Continuous Improvement	Business Process Management	Customer Service
Overall Equipment Effectiveness	Process innovation	Call Abandonment Rate
Net Promoter Score	Process cycle time	Average Handle Time
Cycle time	Process cost	First Contact Resolution
Process Cycle Efficiency	Process quality	Average Speed of Answer
Defects per million opportunities	Process automation	Net Promoter Score
Kaizen events completed	Process scalability	Service Level Agreement compliance
Cost of Quality	Process efficiency	Average Wait Time
Lean Six Sigma certification rate	Process visibility	Call Center Occupancy Rate
First Pass Yield	Process effectiveness	Customer Satisfaction Score
Reduction in waste	Process compliance	Resolution Time

Operations

Marketing

Overall Marketing	Analytics	Brand Management
Engagement	Website traffic	Brand Awareness
Return on investment	Churn rate	Market Share
Cost per acquisition	Conversion rate	Brand Equity
Brand awareness	Customer segmentation	Brand Perception
Customer satisfaction	Customer satisfaction	Brand Loyalty
Lead generation	Social media engagement	Social Media Engagement
Conversion rate	Marketing attribution	Brand Advocacy
Traffic	Return on investment	Brand Reach
Customer lifetime value	Customer lifetime value	Net Promoter Score
Market share	A/B testing	Conversion Rates

Channel Marketing	Creative Services	Digital Marketing
Channel conflict rate Channel pipeline velocity Channel marketing Channel partner satisfaction Channel partner enablement Channel partner engagement Market coverage Sales revenue by channel Channel performance metrics Channel program effectiveness	Turnaround time Budget adherence Utilization rate Innovation and creativity Project volume Customer feedback Quality of creative work Brand consistency Internal collaboration On-time project delivery	Video engagement Customer lifetime value Return on investment Mobile app downloads and usage Search engine rankings Cost per acquisition Email open rate and click-through rate Conversion rate

Event Marketing	Market Research	Advertising
Revenue generated Attendee satisfaction Brand awareness Social media engagement Engagement rate Return on investment Brand loyalty Lead generation Cost per attendee Attendance and registration	Market trends Customer satisfaction Net Promoter Score Customer behavior Market share Market segmentation Customer retention rate Competitive analysis Brand awareness Sales performance	Reach Return on investment Frequency Brand lift Click-through rate Engagement rate Cost per click Viewability Share of voice Conversion rate

Product Marketing	Public Relations
Sales Growth Market Growth Lead-to-Close Ratio Customer Acquisition Cost Marketing Qualified Leads Social Media Engagement Customer Lifetime Value Market Share Website Traffic Net Promoter Score	Social media reach Website referral traffic Brand reputation Media coverage Stakeholder satisfaction Executive thought leadership Influencer engagement Share of voice Message resonance Crisis management effectiveness

Sales

Business Development	Channel Sales	Customer Success
Sales Cycle Length Customer Lifetime Value Deal Size Lead Response Time Win Rate Customer Acquisition Cost Time to Close Sales Growth Opportunity Pipeline Conversion Rate	Average deal size Channel partner performance scorecard Channel partner revenue Revenue growth Time to onboard new channel partners Time to close Number of active channel partners Win rate Lead conversion rate Customer satisfaction score	Customer engagement Churn rate Time to resolution Product adoption rate Upsell/cross-sell rate Net promoter score Customer lifetime value Response time Customer satisfaction Renewal rate

Key Account Mgmt	Inside Sales	Outside Sales
Sales Growth Upsell/Cross-Sell Ratio Sales Pipeline Average Order Value Key Account Management Team Customer Satisfaction Score Customer Retention Rate Sales Conversion Rate Win Rate Customer Satisfaction Score Market Share	Sales revenue Call volume Conversion rate Time to close Upsell/cross-sell rate	Deal size Win rate Sales volume Pipeline velocity Sales quota achievement

Sales Development	Sales Enablement	Sales Operations
Sales pipeline contribution Conversion rate Outbound calls per day Follow-up speed Opportunity pipeline Qualified leads per month Appointments per month Time to close The percentage of leads that respond to the Sales Development team’s outreach Lead response time	Sales Enablement Program ROI Sales Performance Improvement Rate Sales Training Completion Sales Process Compliance Sales Technology Adoption Sales Content Usage Rate Sales Team Engagement Sales Forecast Accuracy Sales Coaching Effectiveness Sales Content Effectiveness	Lead response time Sales conversion rate Customer retention rate Sales cycle length Customer acquisition cost Sales team productivity Average deal size Sales growth rate Sales forecast accuracy Sales pipeline velocity

Sales Training and Coaching
Pipeline value Average time to onboard new sales reps Sales cycle time Sales forecast accuracy Sales revenue growth

Product

Product Management	Product Marketing	Analytics
Product backlog velocity Employee satisfaction Development team satisfaction Product adoption rate Defect rate Net Promoter Score Competitive analysis Product usage metrics Product adoption rate Customer satisfaction	Sales performance Product feature adoption Product adoption rate Customer acquisition cost Customer feedback Product revenue Market share Customer lifetime value Product positioning Product lifecycle	Engagement Rate User Satisfaction Revenue Time to Market Customer Lifetime Value Active Users User Retention Net Promoter Score Conversion Rate Referral Rate

Customer Support	Quality Assurance	Technical Writing
Net promoter score Average resolution time First response time Retention rate Resolution rate Number of customer issues resolved Upsell/cross-sell opportunities identified Customer satisfaction score Number of tickets or inquiries Response rate	Mean time to detect Mean time to repair Defect density Release quality Test automation coverage Customer satisfaction Test case efficiency Test case coverage Productivity Test coverage	Document update frequency Task completion rate Page views Customer satisfaction Feedback response time Search performance Readability score Time to publish Error rate Content coverage

User Research	UX Design	Product Development
User satisfaction rate Usability testing success rate Response rate to user surveys Number of research studies conducted Participant recruitment rate Average time to complete research studies Customer retention rate Insights dissemination rate Cost per participant Research impact on product decisions	Error rate User satisfaction score Time on task Abandonment rate Time to complete a task Usability score Task success rate Conversion rate Net Promoter Score Engagement rate	Cost per feature Defect rate Resource utilization Agile metrics Product adoption rate Development velocity Time to market Innovation rate

Research and Development

Research	Development	Engineering
Funding success rate Research cost per project Patent application rate Commercialization success rate Research output rate Research quality Intellectual property value Research efficiency Collaboration effectiveness Idea generation rate	Productivity Time to market Innovation rate Development cost User satisfaction Release frequency Technical debt Development capacity Product quality Development efficiency	Product Development Time Compliance with Standards Product Quality Customer Satisfaction Product Cost Productivity Design for Manufacturability Rework/Redesign Rate Design Review Efficiency Innovation Rate

Quality Assurance	Product Management	Intellectual Property
Quality Cost Defect Density Productivity Return Rate Test Coverage Reject Rate First Pass Yield Supplier Quality On-time Delivery Customer Satisfaction	Customer Lifetime Value Product Revenue Product Development Cost Product Development Cycle Time Net Promoter Score Customer Acquisition Cost Market Share Product Adoption Rate Product Return Rate Time-to-Market	Patent portfolio strength Freedom to operate IP strategy alignment IP valuation Patent application quality Patent infringement litigation Patent maintenance costs IP licensing revenue IP training Time-to-file patent applications

Project Management	Analytics	Prototype & Testing
Schedule adherence Budget adherence Cycle time Earned value Risk mitigation Deliverables completion Stakeholder satisfaction Issue resolution Resource utilization Team performance	Data accessibility Predictive accuracy Time-to-insight ROI of analytics projects Employee productivity Data utilization rate Customer satisfaction Error rate Data security Data quality	Failure Rate Innovation Index Defect Rate Prototype Output Prototype Cost Test Time Design Revisions Test Coverage Efficiency Cycle Time

Supply Chain

Buying	Inventory Management	Supplier Management
Order accuracy rate Time-to-order Stock-out rate Contract compliance rate Inventory accuracy Vendor performance Supplier diversity Order fill rate Cost per order Cost savings	Carrying cost of inventory Days of Inventory Order accuracy rate Fill Rate Order lead time Stockout rate Inventory Accuracy Inventory turnover rate	Cost of goods sold On-time delivery rate Supplier quality rating Supply chain risk management Supplier performance scorecard Cost savings through negotiations Supplier development initiatives Supplier diversity spend Supplier lead time Contract compliance rate

Logistics/Transport	Warehousing Distribution	Production Planning
On-time delivery rate Shipment lead time Average miles per gallon of fleet Transportation cost per unit Customer satisfaction with delivery	Inventory accuracy rate Order cycle time Order fill rate Warehouse capacity utilization Perfect order rate	Capacity Utilization Schedule Adherence Production Cycle Time Production Schedule Attainment Inventory Turnover

Quality Control	Strategic Sourcing	Sustainability
Yield Improvement Inspection Efficiency Time to Detect and Resolve Quality Issues Production Downtime Customer Complaints Supplier Quality Cost of Quality Defect Rate On-Time Delivery First Pass Yield	Sourcing lead time Quality of goods or services Supplier consolidation Supplier diversity Supplier performance Spend under management On-time delivery rate Cost savings	Knowledge base usage Supplier sustainability performance Revision cycle time Waste reduction Social impact Customer satisfaction score Carbon emissions reduction

Information Technology

Security	System Administration	Data Management &Analytics
Security budget utilization User account management Data loss prevention Security audit pass rate Security patch deployment rate Security policy compliance rate Security training completion rate Security risk assessment completion rate Security incident response time Network security breach rate	System availability System troubleshooting speed System performance System documentation accuracy System security System budget utilization System upgrade speed System capacity utilization System vendor performance System configuration accuracy	Data completeness rate Data accuracy rate Mean time to resolve data issues Query response time Percentage of data governed User adoption rate Volume of data processed Data processing time Data usage rate Data quality score

Development & Maintenance	Enterprise Architecture	Governance & Compliance
The time it takes for the application development team to complete a software development project The availability of the applications developed and maintained by the team The number of defects in the software development process The time it takes to resolve issues with the applications How satisfied users are with the applications developed and maintained by the team	Compliance with enterprise architecture standards and guidelines The extent to which technology solutions are standardized across the organization The level of maturity of the company’s business capabilities, which are supported by technology solutions The level of innovation in technology solutions developed by the enterprise architecture group	Risk assessment coverage Incident response time Training and awareness IT audit findings Compliance score

User Support	Service Management	Software Engagement
Number of training sessions conducted First Contact Resolution rate Average Handling Time Knowledgebase accuracy rate User satisfaction score	First call resolution rate Incident resolution time Mean time between failures Service availability Customer satisfaction	Defect density Time to resolve defects Cycle time Customer satisfaction Code coverage

Human Resources

Performance Management	Talent Acquisition	Health and Wellness
Performance Improvement Plan Success Rate Goal Attainment Performance Review Completion Employee Performance Rating Distribution Talent Mobility Leadership Pipeline Manager Effectiveness Succession Planning Training and Development Participation High-Potential Identification	Hiring Manager Satisfaction Applicant to Hire Ratio Time to Productivity Candidate Satisfaction Quality of Hire Diversity and Inclusion Metrics Cost per Hire Offer Acceptance Rate Sourcing Channel Effectiveness Time to Fill	Return on Investment of Wellness Programs Absenteeism Rate Stress Reduction Succession Planning Healthcare Cost Savings Turnover Rate Work-Life Balance Mental Health Support Employee Participation Rate Preventable Health Condition Reduction

HR Analytics	HR Information Systems	Learning / Training
Diversity Metrics HR Data Completeness Retention Metrics Skills Gap Analysis Employee Engagement Recruitment Metrics HR Data Accuracy HR Data Usage HR Data Timeliness Attrition Rate	System integration rate Training completion rate System response time Cost savings through automation Time to resolve system issues System uptime/downtime Self-service utilization rate System security Data accuracy User adoption rate	Training completion rate Training effectiveness score Time to proficiency Manager satisfaction with employee performance Employee satisfaction with training Employee retention rate Skills gap analysis Learning and development ROI Learning and development budget Cost per employee trained

Diversity	Employee Relations	Compensation
DEI survey scores DEI training participation rate Employee retention rate Leadership diversity ratio Employee diversity ratio	Employee Satisfaction Index Employee Turnover Rate Workplace Injury Harassment and Discrimination Complaints Grievance Resolution Time	Benefits participation rate Total compensation cost Turnover rate among high performers Benefits cost as a percentage of payroll Employee satisfaction with compensation and benefits

Data

Big Data	Business Intelligence	Data Analytics
Return on investment Data processing time Number of data sources Machine learning model accuracy Data completeness rate Data usage rate Data visualization and reporting Data storage capacity Data quality score Data accuracy rate	Query response time Self-service usage rate Dashboard adoption rate Report generation time User satisfaction rate Report delivery time Visualization adoption rate Data accuracy rate Data consistency rate Data completeness rate	Predictive accuracy rate Number of data sources used Staff retention rate Data accuracy rate Data visualization quality Percentage of projects completed on time Data accessibility Number of insights generated Business impact of analytics projects Average time to complete data analysis projects

Data Engineering	Data Governance	Data Quality
Data quality index System availability Unprocessed data backlog Data storage capacity Data processing time Data throughput Query response time ETL job success rate Resource utilization Infrastructure uptime	Data accuracy rate Timeliness of data delivery Data lineage completeness User satisfaction rate Data quality score Data compliance rate Policy adoption rate Data value realization Data security incidents Data usage frequency	Data consistency Validity rate Timeliness Duplicate rate Response time Accuracy rate Data integrity Data completeness Data profiling Data quality index

Data Science	Data Security	Database Administration
Time to insights Model building efficiency Data quality score Project completion rate Visualization effectiveness Model performance improvement Customer retention ROI of data science projects New data sources Accuracy rate	Malware Infections Incident Response Time Data Loss Prevention Security Awareness Training Completion Data Breaches Phishing Susceptibility Patching Cadence Encryption Usage Vulnerability Scans Zero-day Exploits	Maintenance completion rate The percentage of scheduled database maintenance tasks that are completed on time. Growth rate Recovery time objective Security compliance Query optimization rate Database response time Backup success rate Error rate User satisfaction Database uptime