Business Process Management, Continuous Improvement/Lean Six Sigma, Customer service, Engineering, Facilities Management, Health and Safety, Manufacturing/Production, Procurement, Project Management, Quality Assurance/Control

Call Abandonment Rate

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"Let's hang up on high call abandonment rates! Learn how to measure this key performance indicator and keep your customers happy on the line." #KPI #CustomerService #CallAbandonmentRate #HappyCustomers

Net Promoter Score

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Looking for a way to measure customer loyalty? Look no further than Net Promoter Score (NPS)! This simple yet powerful KPI gauges the willingness of customers to recommend your company to others.

First Contact Resolution

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"Unlocking Success with FCR: The Ultimate Guide to First Contact Resolution Rate - Your Key to Happy Customers and Business Growth!" #FCR #CustomerService #SuccessTips

Average Handle Time

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If you want to provide top-notch customer service, you need to keep an eye on your Average Handle Time (AHT)! This key performance indicator measures the average time it takes for your agents to handle customer inquiries. By tracking AHT, you can identify areas where your team may need more training or support. Keep your customers happy by keeping your AHT low!

Call Center Occupancy Rate

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Call Center Occupancy is the lifeblood! It refers to the time that customer service reps are busy helping customers. Learn more here. #callcenter #kpi #occupancyrate

Average Wait Time

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"Say goodbye to long hold times! By tracking the Average Wait Time (AWT) as a key performance indicator, businesses can ensure a speedy and efficient customer service experience. Learn more about this important metric and how it can benefit your company today!" (160 characters)

Service Level Agreement compliance

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"Stay on top of your service game with SLA compliance! Meet customer demands and exceed expectations with prompt responses. Learn more now!" (116 characters)

Customer Satisfaction Score

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Boost your customer satisfaction and keep your customers coming back for more! Learn more about the Customer Satisfaction Score (CSAT) and how it measures the satisfaction level of your customers with the service provided by your customer service representatives. Keep your customers smiling with a high CSAT score!

Average Speed of Answer

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"Say goodbye to long waiting times! Learn about Average Speed of Answer, the KPI that measures the time taken by our reps to answer your call. Fast, friendly service just a ring away!" #ASA #customerservice

Resolution Time

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"Get ready to impress your customers with lightning-fast customer service! Learn how to reduce resolution time, a vital key performance indicator in delivering exceptional customer experiences. Read on for our top tips!" (155 characters)

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